This policy explains what personal information Lab Equipx (labequipx.com) collects, why, and what you can ask us to do with it.
What we collect
- When you order: your name, phone number, email, billing and delivery address, and what you order.
- When you send an enquiry or a message: the details you type, such as your name, phone, email, organisation, the product and your message.
- When you create an account: your email, your order history, and your password, which is stored in protected (hashed) form.
- We do not collect or store card details on this website.
How we use it
- To process and deliver your order, call you about the shipping charge and delivery, and send you order emails.
- To reply to your enquiries and messages.
- To keep invoices and accounts as the law requires.
We do not sell or rent your personal information.
Who we share it with
- Courier and transport companies, only what they need to deliver your order (name, phone and address).
- Our website hosting provider, which stores the website and its data.
- Government or tax authorities, when the law requires it.
Cookies
- The site uses cookies to keep your cart, checkout and login working.
- When you place an order, our shop software (WooCommerce) records how you reached the site, for example from a Google search or a direct visit, using small cookies.
How long we keep it
Order records are kept for as long as accounting and tax law require. Enquiries are kept for as long as we need them to reply and follow up.
Your choices
You can ask us to show, correct or delete your personal information by emailing info@labequipx.com. We may need to keep order records that the law requires.
Changes
We may update this policy. The latest version is always on this page.
Contact
Lab Equipx, 17R1, 120 Feet Road, Sambakulam, Madurai 625007, Tamil Nadu. Phone +91 99437 55205, email info@labequipx.com.