Answers to common questions about our instruments, delivery and payment. Can’t find your answer? Contact us.
What condition are your instruments in?
Every listing shows one of four grades: New, Refurbished, Used, tested or For parts. The grade and its notes are on each product page, and you can filter the shop by condition.
Do instruments come with a warranty?
New instruments come with a limited warranty. The period varies by instrument, so please ask us for the terms of the one you are buying. Warranty is not applicable on pre-owned instruments. Additional charges apply for AMC / CMC.
Can I return an instrument?
Returns are accepted only if the instrument does not work during installation. See our Returns & warranty page.
Do you deliver across India? How much is shipping?
Yes, we ship anywhere in India. Shipping charges depend on the instrument’s weight, size and delivery location, so they are not added at checkout. We call you to confirm the shipping charge before dispatch.
How can I pay?
Cash on Delivery is available across India. You can also pay by direct bank transfer; the account details are shown at checkout.
Do prices include GST?
No. Prices are shown before GST, and the GST is marked next to each price.
Can I get a discount or a bulk price?
Yes, ask us. Use the “Enquire about this / ask for a discount” button on any product page, call +91 99437 55205 or message us on WhatsApp.
The instrument I need is not listed. Can you help?
Send us an enquiry with the model name, and a photo if you have one, and we will get back to you with the details.
What does “Arriving soon” mean?
These instruments are on their way to us and can’t be ordered online yet. Send an enquiry to reserve one.
How do I contact you?
Call or WhatsApp +91 99437 55205, email info@labequipx.com, or use the form on our Contact us page.